When Convenience Isn’t Parent Friendly
I wonder if I am the only parent out there who is frustrated when they are dealing with customer service and a noisy child. I think not.
I love convenience. As a mom of 5, I like to pay my bills online or over the phone if time is crunched. Time is crunched a lot for us and so I end up listening to voice prompts and pressing buttons to do what I need to do to keep the household running.
I?ve noticed ?new? voice prompts where you can either say your answer or you can press a button. I?d rather just press the button to answer the questions, even though it can be difficult at times to juggle my toddler and press buttons because it?s less of a hassle. Let me explain. This morning, while trying to pay a bill over the phone, my toddler screamed at just the right moment. Apparently, that scream at that moment meant in computer language that I didn?t want to pay the bill and had changed my mind. I had no options to ?go back? and the call was disconnected.
I tried again. This time, my son came up and dropped his sippy cup at my feet at just the ?right? moment. Again, the computer took the thunk to mean that I?d changed my mind about paying my bill and I was disconnected again.
I tried for the third time, but not before I told ALL 5 children to go in another room and to please be as quiet as possible for a few minutes. At just the ?right? moment, my second child, who is autistic, came into the laundry room and announced it was snowing. You guessed it. My call was disconnected again. In computer language??Mom it?s snowing!? also means no.
On my way to pick up bread, milk, and other essentials, I stopped at the post office to get stamps. Apparently, the software programs for some companies are just not parent friendly I have concluded. I realized that I could spend a whole lot of time using the ?convenient? yet frustrating new method to pay my bills, or I could go back to the old method which would probably save me time in the long run. Here?s to being ?old fashioned?!
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Tamsen Butler says...
You’re not alone. I was trying to find out my balance on my debit card when my daughter sang something out and I wound up disconnected too.
VaMomma says...
I knew I wasn’t along. Thanks for posting!